Your terms and conditions of use
1.1 PAYMENT & SHIPPING FOR PRIVATE CONSUMERS AND BUSINESSES
This English translation of the terms and conditions is provided as a service (“as-is”) to the customer and holds no legal stature. The Swedish version provide Ronlin Studios’ Terms and Conditions, and can be found here. The English version excludes information targeted at Swedish domestic customers.
For private customers, consumer rights are dictated by Swedish law Konsumentköplagen (“Consumer Purchases Act”) and Distansavtalslagen (“Door-to-Door Sales Act”).
PAYMENT OPTIONS
Online Payment
We accept VISA and MasterCard. Our partners for these transactions are Payson and PayPal – companies that guarantee a fast and secure payment.
Payment takes place over a secure connection. All transactions are sent via SSL (Secure Sockets Layer) and are encrypted. We use the latest security technology for credit card payments online - 3D Secure - a standard developed by Visa and MasterCard in order to safely validate the consumer when purchasing online.
When the card details are received, and encryption is no longer necessary, the user is returned back to the shop.
How it works:
After you have chosen to pay by Credit card you will be redirected to either Payson's or PayPal’s secure payment site for credit cards. You then choose the credit card that you'll use during the purchase (VISA or MasterCard). Second you fill in the Card Number and Expiry Date (month), Expiry Date (year) and Expiry Date (year). This information is then verified.
What is the security code (CVV2/CVC2/CSC)?
For security reasons, you are asked to indicate the last three (Amreican Express 4 digits) digits printed on the signature panel on the back of the card. CVV2 is Visa’s term and CVC2 is MasterCard's term. The American Express counterpart is called CSC. Other names on the market that are used are the CVV code, CVX or security number. This code is sent to the card issuer for verification and validation.
Where can I find the code on the card?
On Visa, MasterCard and Eurocard you’ll find the code (the last three digits) on the signature panel on the back of the card. If you use American Express, the code is four digits and is available on the front of the card.
Why is the security code used?
This is to enhance safety. These numbers are randomly chosen by the card issuer and may be used as verification during online purchases. To learn more about the security code, contact your bank or card issuer.
Payment via Internet
We accept payments through Internet banks Swedbank, Handelsbanken, SEB and Nordea. Our partner for these transactions is Payson.
How it works:
When you are finished with your purchase and you have chosen to pay via online banking you will come to Payson payment switch. Then select which bank you are going to use. Now you will be directed to your bank asking you to confirm your purchase.
Payment by Payson or PayPal
Payment is easy and secure with Payson or PayPal. Even if you do not have a Payson or PayPal account already, you can quickly complete the payment using Payson or PayPal. Payson and PayPal work with VISA, MasterCard. Payson is also working with all Swedish banks that offer direct payments, Swedbank, Handelsbanken, SEB and Nordea.
SHIPPING
Shipping costs are based on the size and weight. We have six shipping fee levels (additional shipping fees may apply when delivered outside of Sweden): 39 kr, 69 kr, 99 kr, 109 kr, 159 kr and the maximum delivery cost 189 kr (incl. VAT). You are able to see the shipping fee during check out. For some items, the shipping fee is included in the price. The shipping fee row will then show a zero.
Shipping cost for Denmark and Finland are based on weight and size. Lowest shipping costs to these countries is 69 SEK (incl VAT) and increases as the weight and size of the purchased item increases.
DELIVERY TIMES
Deliveries in Sweden.
The delivery time is 2-7 working days, depending on the choice of material and size.
Longer delivery times than specified, may occur during periods when we have a large number of orders or during delays from the manufacturer or due to reasons beyond Ronlin Studios’ control.
Deliveries to Europe
Delivery times are around 3-10 days, depending on availability.
Longer delivery times than specified may occur during periods when we have a large number of orders or during delays from the manufacturer or due to reasons beyond Ronlin Studios’ control.
COMPANY INFORMATION
Mailing address:
Ronlin Studios
Nilsson Berg 21, LGH 901
411 43 Göteborg
Sweden
Shipping Address:
Ronlin Studios
Nilsson Berg 21, LGH 901
411 43 Göteborg
Sweden
Org.#: 800523-1553
VAT registration #: SE800523155301
Contact:
E-mail: 
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1.2 GENERAL CONDITIONS FOR PRIVATE CONSUMERS AND BUSINESSES
Ronlin Studios delivers to individuals, businesses, schools, organizations, associations and churches in the EU + Norway and Switzerland.
Age limit for orders
Customers under 18 must have guardian's permission to place orders with us.
RATES
The prices of our goods are given in Swedish kronor (SEK), Euro and Dollar. By default, the prices include VAT. Any service charge is always inclusive of VAT. VAT sum also appears before confirming the order. The VAT is 25%.
PERSONAL INFORMATION USAGE
In order to shop with us, you must enter data in all fields that are required for customer registration. If we do not have your email address we cannot send an order confirmation and we cannot notify you about any known delays or if any part of your order cannot be delivered.
The personal information you provide to us is used only for order processing, billing, information, and another uses aimed at our service to function as effectively as possible. The information is not passed on to any third party for commercial use.
DELIVERY
Method of delivery
Your order will be sent via first class mail, Parcel Post, DPD Business Parcel or by DHL / Schenker, or other agent, depending on weight and size. If the goods are sent by parcel post or registered post, a tracking number is obtained that can be used to determine where the package is located.
Delivery time
Ronlin Studios has no stock items – everything is produced once an order is received. Usually we can offer delivery times of 2-8 working days. For orders outside of Sweden, the delivery time longer than what is stated above. Our goal is for you to have your goods within 10 working days from order.
FEE FOR UNCLAIMED PARCELS
Any unclaimed parcels, are charged a fee of 395 SEK (including VAT) to cover the additional costs incurred in connection with the package being returned to us.
PARCELS DAMAGED DURING SHIPPING
If an item is damaged during transit, the damage must be reported immediately to the carrier (Swedish Post, Schenker, DHL, etc.).
Please also contact Ronlin Studios since we are responsible for making sure that the parcel reaches you safely.
RETENTION OF OWNERSHIP
All the goods you have ordered is Ronlin Studios property until full payment reach us.
CLAIMS CONDITIONS AND CANCELLATION
To return a faulty or defective product, please contact us immediately. We will send you a new product with no extra shipping charge, provided that the goods are available.
WARRANTY
All warranties on products are given by our suppliers and manufacturers. We will of course facilitate contacts and guarantee measures, so do not hesitate to contact us.
FORCE MAJEUR
Any event outside the control of Ronlin Studios, which is not reasonably foreseeable, shall be considered force majeure, meaning that Ronlin Studios is released from its obligations to fulfill contractual agreements.
OTHER
Ronlin Studios reserves the right to amend any information without prior notice. If an item is sold out or no longer available Ronlin Studios has the right to cancel the order and refund any of the prepaid amount.
COOKIES
Under the Swedish Electronic Communications Act, which came into force on 25 July 2003, everyone who visits a website with cookies should be informed about it.
Ronlin Studios uses cookies.
A so-called session cookie stored on your computer to ensure that the goods you want to buy ends up in your own shopping cart and to make sure you can log on to the correct account. The cookie contains no personal information and the information cannot and will not be used in other ways than intended. The cookie is only used to technically ensure that you are correctly logged into your own account. In order to be able to log in and shop at Ronlin Studios, it is thus required that you have cookies enabled in your browser.